Ferry Ticket Cancellation & Change Policies
Important announcement regarding the cancellations / changes of ferry tickets due to COVID-19. To learn more click here!
The terms for tickets cancellation and modification depend on the terms fixed by providers. Letsferry shall not assume any responsibility regarding cancellations and changes, governed by terms imposed by other providers. In any case, there will be a charge of 5euro from our office for the change process per ticket, plus the cost that may occur from the change. Cancellations / Changes for tickets are made from Monday to Friday 10:00 - 15:00 CET at the latest 48 hours before departure.
In the event of a ticket change or modification, the customer is bound to inform Letsferry in writing in order to proceed to any change. Otherwise, the responsibility shall encumber the user himself who must read the fare rules prior to any move.
Let's ferry does not refund the service fee that was paid upon a ticket purchase when a completed reservation gets modified, either changed or cancelled. Tickets cancellation depends on the time it is realized and the terms and conditions applicable for all travel agencies. In all cases, there will be a charge for the cancellation process, which is equivalent to 5 € per ticket, plus the cancellation fee of the shipping company (if and when they exist).
Up to 14 days before departure: 100% refund of the fare or change to new/open date
Up to 7 days before departure: 75% refund of the fare or change to new/open date
Up to 24 hours before departure: 50% refund of the fare or change to new/open date
ATTENTION! Special offer ferry tickets can not be canceled, can not be changed to new or open date.
There is no refund for cancellations in less than 12 hours before departure.
After departure: Tickets can not be canceled, can not be changed to new or open date
Open date tickets: Have to be used within the same year. Can be canceled with 50% refund of the fare.
Passenger and vehicle tickets bought through the Letsferry website or the Letsferry call center, can be cancelled as per the cancellation terms, as follows:
For tickets that have not been received, passengers can request cancellation by e-mail at email@example.com, stating all the reservation details as well as full contact details (telephone number, e-mail address). After that, the amount of money to which the customer is entitled will be transferred from Let's Ferry to the customer's card used during the transaction within 10 business days.
For tickets that have been received, passengers should bring their tickets to one of the company's ticket offices, as listed on the contact page of letsferry.com. After that, the amount of money to which the customer is entitled will be transferred from Let's Ferry to the customer's card used during the transaction within 10 business days.
Let's ferry shall not assume any responsibility for the following:
1. Non availability of any of the services provided.
2. Errors and omissions pertaining exclusively to suppliers.
3. Any injuries or destruction of personal property resulting from dysfunction of the services offered by suppliers.
4. Reasons of force majeure (strike, delays, overbooking), not subject to Let's ferry jurisdiction and for which it shall not assume any responsibility.
5. For extra charges that may occur upon receipt of the tickets from the central authorized offices of the shipping companies.