F.A.Q. - Frequently Asked Questions

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  • YOUR BOOKING
  • GETTING READY TO GO
  • TRAVEL DOCUMENTS
  • PASSENGER RIGHTS
  • CHANGES - CANCELLATIONS
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  • GENERAL
Where can I find my booking reference?

The booking reference (PNR: Passenger Name Record) comprises 10 digits (example: 0153834890) and appears on your Booking Information page and in your confirmation email.

I don’t remember my booking reference number, what should i do?

In case you don't remember the number for your online booking, we can search your reservation number using the email or last name you entered during the process.

 

My credit card has been charged but I haven’t received any confirmation email.

Please check first to see if the confirmation email has gone into your junk mail or spam folder. If your confirmation email is not there, it is possible that during the booking process a temporary technical problem occurred at the company or companies offering the route you have selected. This technical problem may have prevented your booking from being completed, however the system had proceeded to get pre-authorisation for the corresponding amount on your card. In this case, kindly contact us here.

I have found a mistake in the confirmation email.

If you check your confirmation email and you realize that an error has occurred during your booking process, please contact us immediately here. If you need to change your ticket, you may be charged with amendment fee.

My name has been misspelled, what should i do?

According to Council Directive 98/41 EU, it is obligatory, for safety reasons, that a passenger list be issued for every voyage.
For registration purposes tickets are issued IN THE PASSENGER’S NAME and must contains: the Name/Surname,sex,date of birth and nationality.
If there is a mistake in your name, please contact us to resolve the issue.

How can I be sure that my booking has been successfully completed?

Your booking has been successful when the page with your booking number and all the details of your trip appears.
You will then receive an automated confirmation email with your booking number and all the details of your journey.

Can I board the ship without my ticket?

No, boarding is only allowed upon presenting your printed ticket. Showing your booking number or ticket number is not sufficient for embarkation.

Can I collect my ferry tickets from the port?

Yes, provided that you selected the option ‘’collect at port’’ before completing your electronic booking.

When can I collect my tickets from the port?

If you selected the option ‘’collect at port’’, you could collect your tickets any time after completing your booking, upon presenting the ferry company code given in the confirmation email.

Do I need to confirm my departure time?

Although it is not mandatory, we recommend that you confirm your departure time from each port with the relevant port authority. We ensure you that our agency will make every possible attempt to notify you on time, however in certain cases, like when there are adverse weather conditions or there is a strike affecting ferry timetable, the only person responsible for confirming any changes is the port authority or shipping company with which you are traveling.

How long before my departure should I have to be in the port?

Embarkation begins 2 hours before the scheduled departure time. According to law 3709/2008, passengers are required to board the vessel half an hour prior to the scheduled time of departure and to bring their vehicles to the waiting area 1 hour prior to the departure. LETSFERRY recommends that you arrive at the port at least 1 hour before the departure time for domestic lines, or 2 hours before the departure for international lines.

What is the embarkation process?

The embarkation process starts two hours before the ship's departure. First, if you have a vehicle, before boarding onto the ship, the driver has to be alone in the vehicle  and he has to load it up to the ship and offload it onto the destination port. You should be aware that the order of priority for loading the vehicles is determined by the Port Regulations of each port authority in the area to which they are loaded. All passengers on their way to the entrance of the ship must then be provided with the necessary valid travel documents, which may be requested on board and their tickets. It is important to know that the Company reserves the right not to allow a passenger to board without these necessary travel documents. Finally, if you as  a passenger wish to disembark before the ship leaves, then you are obliged to report it to the ship's Accounting Office and take your luggage and vehicle with you, if it is possible to move from the ship's parking lot.

What i am entitled to in the event of cancelling my ticket because of force majeure?

In any case, you should contact us or the central port agent of the ship owner before the departure so that you can be informed if the ticket can be changed for a future departure and whether the shipping company can make a full or partial refund. It is certain, we will try to ensure whatever is better for you.

Can ferry tickets be issued online?

It is possible, of issuing an e-ticket to some shipping companies. For your information, below are the companies offering online tickets. Also, you should know, the online check-in process can vary from company to company. For any further assistance and information please contact us here.

  • Aegean Speed Lines
  • Blue Star Ferries
  • Fast Ferries
  • Golden Star Ferries
  • Hellenic Seaways
  • Minoan Lines
  • Sea Jets

 

Can my ticket be used by somebody else?

The ticket shall be individual, not transferable and valid for the class, route and date for which it was issued.

I have lost my ferry tickets. What can I do?

In case of losing the ferry tickets, the passenger will have to buy a new ticket before he can travel. It must then state  the loss, indicating the date of the trip, the route, the number of the ticket lost, the number of the new ticket purchased and a copy of the it. As long as the missed ticket is not found in the company's records to have traveled, within 1 month of the date of the trip, the company will provide a free ticket of equivalent value to the missed one. All the details of the lost ticket will be searched by the agency where you booked and issued  the ticket. The loss statement will be sent to the Customer Service Department of the shipping company. The only company utilizes a different  policy is MINOAN LINES. Therefore the passenger must inform the agent who issued the ticket or the headquarters of the company in writing. The missed ticket shall be replaced without charge by the passenger, except in the case of a change of price or a change of class where the passenger is charged the corresponding difference in fare. In any case the shipping companies don’t provide any refund for lost tickets.

Can I select a specific seat in the case of aircraft type seats?

Through the automatic online reservation system, shipping companies do not allow to choose  specific seats. In any case, our system is trying to put all passengers of a reservation in adjacent seats or nearby seats if they are available at the time of your transaction. If you wish to change your numbered seat, you can contact either the company's central port agent or change at the reception desk of the ship.

What happens if the sailing is cancelled or delayed?

LETS FERRY, as well as the shipping companies are not responsible for any delays in the route or detention due to bad weather conditions or orders from the Ministry of Shipping and Island Policy, the Port Authorities or for reasons of force majeure. In such cases you can obtain information from the Central Port Agency of the shipping company or via LETS FERRY, which will guide you on your tickets and what you are entitled to. The same process applies to passengers who have already embarked and must take the part of the ticket from the ship's accounting office and be in contact either with the shipping company or the central port office.

How can I book my ferry tickets?

Please enter the information about your journey in ticket search form (port of departure, port of arrival, number of passengers and vehicles and whether you are booking a round-trip). If a child or infant is travelling with you, you must add them to the total number of passengers. When you click on ‘’Search’’ button, all available routes will appear for you to chose from. Next to each route is the lowest fare per person  for each ferry company.
In the next step fill in the full name of the passengers, and select sex, ticket type and your preferred seat type. If your booking includes a vehicle select the type and enter the vehicle registration plate number. Then by clicking on ‘’Calculate Prices’’ the cost for your chosen route will appear, and you should select one of the available methods to collect your tickets .
Finally, enter the details of the person in whose name the receipt or invoice is to be issued. Enter the credit card or Paypal details (fields marked with an asterisk are required). Click on ‘’Complete Booking’’. A message will pop up saying that your booking has been successful.
If you only want a one-way trip, please click on the ‘X’ in the ‘’round-trip’’ field on the ferry ticket search form.

How can I book a one-way ticket?

In the ferry ticket search form enter the details of your trip (port of departure, port of arrival, number of passengers and vehicles) If you only want a one-way trip, please click on the ‘X’ in the ‘’return date’’ field.

It's possible to book a ticket for a third person if I am not travelling with them?

You could book a ticket to any third person you want. The reservation code (PNR), as well as the ticket number, relates to personal data of the passenger, at which the person should be informed. As  well as, for the documents he should have, in order to receive the ticket and travel.

 

It's possible to transfer my ticket to another person?

Your ticket is a personal document and cannot be transferred to anyone else.

It'w possible to book a ticket for an unaccompanied minor?

Minors between the ages of 15 and 18, can travel unaccompanied by a parent or guardian, under the following conditions:
Completion of a Statutory Declaration by the parent or legal guardian of the minor, with his/her signature certified by the police or port authority.
To board the ship, the minor passenger must have with them their ticket, the original Statutory Declaration, and their ID card as proof of identity.
In all cases, the parent or legal guardian of the minor passenger bears complete responsibility for the prompt acquisition and certification of the Statutory Declaration, and of any other accompanying documents that may be required at the port of departure.
Under no circumstances the company shall be held responsible if, due to inadequate documents/or identification certificates, embarkation is denied by the competent ship’s Officers or by the Port Authorities.

How should I enter my name during the booking process?

You must enter your name exactly as it appears on your travel documents.

Can I check the availability online without completing the payment?

Through our website, you can check on the availability of routes and prices, before booking tickets, which only will be accomplished by the time  you choose to complete your booking during the last step of the online ticket purchase.

Information on ticket availability.

LETS FERRY shows data related to ticket availability based on the updated information constantly provided by the ferry companies. Although the data reflects the number of available seats, on different routes, the same way as they offered by different operators, LETS FERRY is not responsible for incorrect representations, during the booking process, of this data.

When is the cheapest time of year to travel?

Prices generally increase as availability decreases, so early booking usually provides the cheapest fare and more offers. On school holidays and summer holidays, tickets tend to be more expensive and usually run out quickly, so avoid traveling in those periods. Discounts are often available, even during holiday periods, so it is worth subscribing to our newsletter so you can be informed of any special offer that arises.

Is it cheaper to buy a round-trip ticket?

It depends on the company. There are some shipping companies offering a discount on the return ticket. With a simple search on our website, it's easy to find out whether the return discount applies to the destination of your choice.

How many passengers and vehicle tickets can be included in one booking?

The maximum number of passengers in a reservation via our electronic reservation system is eight (8) people and the maximum number of vehicles is three (3). However, some shipping companies may not allow more than one (1) vehicle to be added to one reservation.

Does the driver have to be included in the number of passengers?

The term - passenger - refers to those traveling by ship, including the driver of the vehicle. For this reason it should be included in passenger booking.

What are the different passenger categories?

The main categories of passengers in most shipping companies are as follows:
・Adults, are considered all passengers over the age of 10 years old.
・Children, are considered all passengers between 5 and 10 years old.
・Infants,  are considered all passengers under 5 years old.
Age may vary depending on the shipping company and the shipping  line (such as Crete).

 

What kind of ticket should I book for a child/infant?

All shipping companies offer reduced fares for babies and children. Usually, up to five (5) years old children travel free, but a ticket with a zero (0) price is normally issued. Between five (5) and ten (10) years old children usually have a 50% discount. However, it should be noted that age limits for children differ from company to company. So check through our site's search form, before you book tickets, about the cost and discounts of tickets per company.

What other discounts the ferry companies offer?

All shipping companies offer discounts for passengers meeting certain criteria. e.g. infants,children, students, military staff, disabled persons, etc. You can learn more about the different kinds of discounts on our site or by visiting the sites of shipping companies by tapping here. If you have already bought a discount ticket, you should have the necessary supporting documents on board.

Which students are entitled to a discount?

On international routes, discounts are offered to all students of Greek Universities and to holders of the International ISIC card. On domestic routes within Greece, all students of Greek Universities with a valid pass are entitled to a discount. Some companies offer discounts also to ISIC card holders (e.g. Blue Star Ferries, Minoan Lines, Superfast Ferries, ANEK Lines, Saronic Ferries). Specific information about discounts can be found on the ISIC card website. 

Why I can’t find my type of vehicle on the drop-down menu?

If you do not find the vehicle type in the options menu, it means that either the shipping company does not allow the type of your vehicle, or the type of your vehicle exceeds the dimensions limits, that the online reservation is not available. This can vary from company to company. We would therefore ask you to contact us for further information here.

How can I make a booking for a different vehicle in each route?

Not all ferry companies allow two different vehicles in one booking. If this option is not available for your chosen route then we suggest making 2 separate one-way bookings.

How can I make a booking for a different number of passengers in each direction?

Not all ferry companies allow a different number of passengers to travel in each direction in one booking. If this option is not available for your chosen route, then we suggest making 2 separate one-way bookings.

I’m pregnant, can I travel by ship?

This varies from one ferry company to another, however as a general rule you are permitted to travel at up to 28 weeks pregnant (at time of travel).Women who are more than 28 weeks pregnant should carry a medical certificate of fitness to travel, therefore we advise that you contact us prior to booking if you are going to be 28 weeks pregnant or more at the time of travel.

Why, there are no routes on the day I want to travel?

That means, either the timetable has not been announced yet, in order to start the ticket purchase, or there is no route for that date, or the boat is full and there are no tickets available. For any questions, please contact us here.

How can I pay for my booking?

All tickets must be paid in full at time of booking. We accept all credit cards and PayPal. We generally do not allow bank transfers to be used as payment method, though may accept this on a case-by-case, in contact with our office.

Do you cooperate with all ferry companies?

LETS FERRY provides the most accurate information on a large number of operators on different domestic and European routes. Although the list of ferry companies is constantly updated, LETS FERRY cannot always guarantee an updated representation of all the ferry companies operating certain routes.

Can I book an open ferry ticket?

It is not possible to book an open ticket. However, some ferry companies allow ferry tickets that have already been booked for a specific day to be converted to open tickets. The open tickets must be used within a certain time period as determined by each ferry company (this varies from company to company), and after which time they are no longer valid. In this case, kindly contact us here since this cannot be done online.

Can I book my return from a different port?

Our booking system allows departure and return with different companies and from a different port. If you wish to return from a different port then select the ‘’multiple routes’’ option on the search form. Fill in the FROM – TO field of the first route then in the second route field you can enter a different FROM - TO. For furhter information please contact us here.

What the message, "your selected route is not available’’ means?

This means that the seat you have selected is no longer available. For example, you may have selected 3 economy seats while there are only 2 are available in the system. In this case, your booking is automatically cancelled by the system and you have to start over.

Why don’t all ports appear in your site?

The reason may be that the port you're looking for doesn't have the same name as the island. For example, the island of Amorgos has two ports, Katapola and Aegiali, which are registered in the reservation system with their names and in brackets (Amorgos). If you don’t find the island or port you want in the search list, there are two possibilities, either the destination you are looking for is not available in our electronic system, or there is no route for this port.

How can I collect my tickets?

Depending on the time remaining until your departure, the system will automatically recommend some of the following options for your ticket receipt:

  • Courier delivery.
  • Receipt from port of departure.
  • Pickup from our company's offices in Piraeus, operating every day from 06:00 to 22:00, located 2 Loudovikou Str,Piraeus (opposite the stairs of the railway station)
    and 6 Aristidou Str, Piraeus Port. Your reference number and travel documents are required.
  • Web Check-in capability for the shipping companies that support it.
I will be travelling with a rental car and don’t know the registration plate number yet. What should I enter in the registration number field?

If you don’t know the registration plate number of the car you will be taking with you on your trip, you can enter RENT1 for all ferry companies except for ANEK – Superfast for which you should enter AA1 and Minoan Lines, where you should enter TOBECONFIRMED1. At the port of departure, before collecting your tickets, you should tell the ferry company the correct number so that it can be entered on your ticket.

Can I book a ticket for a commercial vehicle?

Tickets for commercial vehicles or trucks must be booked directly from the central port offices of each ferry company. Only regular vehicle tickets can be booked online.

Is it safe for me to enter my credit card details on the LETS FERRY website?

Your credit card information is sent to us via a secure server. We use the latest and most secure technology, which encrypts all of your personal details and credit card information. The encryption method used is the standard "Secure Socket Layer" (SSL) technology. Our booking system refers you to the website of the bank that issued your credit card in order for it to authorise the transaction by entering your PIN.Those claims make your exchange absolutely safe.

In which currency will I be charged?

Since LETS FERRY has its head office in Greece, all credit card and debit card transactions are paid in euro (€).

What kind of luggage am I allowed to carry, on board?

Passengers are entitled to carry on board (2) pieces of hand luggage of total weight up to 50 kilograms or up to 1 cubic metre in size. Luggage must be stored in specially designated areas of the vessel according to the crew’s instructions. Luggage must not contain valuables. Valuables can be handed over to the Officers in charge for safekeeping, The carrier is responsible for the loss or damage of luggage on board only if it has been handed over for safe-keeping and a relevant receipt has been issued. The company cannot be held responsible for any loss of money, valuables or luggage left in the ship’s communal areas, in vehicles or in cabins.

Can I have my tickets delivered to the hotel where I am staying?

We would like to inform you that you can have your tickets delivered by courier for an extra fee, which will vary according to your location.

Can I smoke on board ?

Complying with Law No 3730 of the Ministry of Health, since 1st July 2009, smoking is forbidden in all indoor areas and cabins of the vessels. Passengers may only smoke in designated smoke areas of the outdoor open decks.

Could I make a reservation for a group?

We'd like to inform you that you have to make two or more separate reservations if you're between 8 and 24 people. For more than 25 people, you will need to contact us here.

What documents do I need at embarkation?

The type of identification document you need to travel by ferry depends on your route and nationality. On most international routes you will need your passport to check in, but there are exceptions. If you are an EU citizen traveling to the EU, you could use a valid national identity of an EU Member State . Also on many domestic routes, a valid identification document with a photograph is sufficient. However, it is necessary that you always carry your ID card or passport with you, as the officers of the ferry carry out checks, on boarding and during travel. In addition, passengers are obliged, besides their tickets and official documents, to have the supporting documents for the commercial rebates they have received, if they have issued discount tickets.
Finally, we would like to inform you that, under the specific directives for the prevention and reaction to COVID-19, passengers on short-sea vessels traveling more than 30 minutes, should complete a special questionnaire before boarding the ship, which is provided to you after booking your tickets on our site.And be on board at least one (1) hour before the time of departure in order to avoid any hassle.
National travel restrictions and special requirements may differ for each country or region.and can change in a short time. Therefore it's important to check the requirements for any country you're traveling to, before you depart. The best place to find this information is on the country's government site.

Do I need a passport?

When travelling within the country where your ticket was issued you only need a valid ID card. For international destinations or when travelling outside the country where your ticket was issued, then you must have a passport.
If you are travelling to a country you believe requires a visa, we recommend that you contact the local embassy.

What do I need to travel to Greece?

All passengers must fill in the Passenger Tracking Pre-Boarding Form (Pre-boarding health statement form) and hand it in with their ticket, showing the necessary documents (in electronic or printed form) with the which certify the results of tests and vaccinations to the person in charge of the Financial Service during their boarding, before the departure of the ship.

As of 14/05/2021, all passengers on domestic routes to island destinations must meet one of the following requirements:

  • Have completed at least fourteen (14) days of vaccination for COVID-19 and present a vaccination certificate, which has been issued through the official website. In the case of foreigners from abroad, have completed at least fourteen days (14) the vaccination for COVID-19 and present a vaccination certificateissued by a public authority in accordance with the relevant legislation. The vaccination certificate includes the name of the person, the type of vaccine given and the number of doses.
  • Have a negative COVID-19 test with a PCR test performed within the last seventy-two (72) hours prior to the scheduled travel time or
  • Have a negative COVID-19 rapid antigen test within the last twenty-four (24) hours before the scheduled travel time.
  • Have been diagnosed negative in a self-test within twenty-four (24) hours before the scheduled travel time and is certified with a relevant certificate displayed on paper. The certification of the result will be done through the declaration of self-test result certification for COVID-19.
  • Have a confirmation of Covid-19 infection minimum two months and maximum nine months, before the departure date.

The obligation to present a negative PCR Test, Rapid Test or Self-Test result, if there is no Vaccination Certificate, is valid for all passengers over the age of 5 and only for departures from Mainland Greece ports (Piraeus, Rafina, Lavrio, Kavala, Volos and Thessaloniki) to island destinations.

The use of a protective mask during boarding / disembarking, as well as during the trip, is mandatory.

Where can I find more information about my rights as regards refunds and compensation in the case of cancellation or delay?

If you are travelling from or to a port in the European Union, please visit the European Commission website. In any other case please consult the competent body.

How can I change my ferry booking?

That depends on the type of ticket you've booked, but in most cases you'll be able to modify your booking. For this reason, we would suggest that 
you visit our page here, sending your booking information via the contact form, so that we can help with any change.
If your ticket allows you to amend your booking then please visit the Contact Us page and send us your booking details via the contact form.
If you already have your ticket, changes can only be made if there is enough time before the departure date for you to send us the old ferry tickets and for us to then send you the new ones. Kindly note that we cannot issue new tickets before having received the old ones. Tickets can only be changed if the new ones are for the same company and they will be subject to an additional charge (€5 per ticket). Otherwise, the old tickets will have to be canceled and new ones issued, in which case cancellation fees may be applicable. For this reason we kindly ask you not to make a new electronic booking but to contact us directly.

How can I cancel my ferry booking?

That depends on the ticket you've booked. Once the shipping tickets are issued, each company has its own cancellation policy, which you can through the attached links of the shipping companies available on our site.The amount will therefore be reimbursed according to the company’s 
cancellation policy, where cancellation charges may occur.Therefore, if you wish to cancel your reservation, please contact us as soon as possible here
Then, in order for the shipping company to proceed with the cancellation,and in turn we will be able to continue, with the refund procedure, we  should have the original tickets in our possession. As soon as we get the tickets (if they have been printed), the corresponding amount will be 
reimbursed in about 5 working days. 
There may be a cancellation fee, but this will depend upon the cancellation policy of the respective
ferry company.In order for the ferry company to issue a refund, you must be in possession of the
original tickets. As soon as we have received the tickets we will refund the corresponding amount,
within approximately 5 working days. Mailing costs and booking handling fees are non-refundable.In
all cases our office will charge a cancellation fee of €5 per ticket in addition to the ferry company’s
cancellation fees (if any).

What does LETS FERRY charge for each ticket cancellation/change request?

For each completed ticket cancellation/change request, LETS FERRY charges €5 per ticket in addition to any cancellation fee applied by the respective ferry company.

Can I take my pet on board with me?

Most ferry companies allow transportation of pets, usually for a small fee. Whether your pet remains in a specially designated area for pets, for the duration of the journey, depends on the length and type of the journey. Each ferry company has its own policy for pets on board that always depends on the route. The vessels have special cabins as well as special areas for the accommodation of pets. The number of these cabins is limited so prompt reservation is advised.
For sanitary reasons, pets are not allowed in cabins (other than the special pet cabins), bars, restaurants and the ship’s indoor public area. When walking on the open deck, dogs must always be accompanied, be on a leash and wear a muzzle. Passengers travelling with a pet must always carry with them a recently updated health book of the pet and are responsible for the pet’s care, safety and hygiene. The vessels have a special area for pets’ daily hygiene.
Unaccompanied pets shall not be accepted on board. If you have any questions, please contact the ferry company.
Please ensure that you comply with the regulations of each country or territory you travel to or from.

How can I travel with an assistance dog?

Assistance dogs, whether trained to assist the blind or people with special needs, as well as dogs undergoing training as guide dogs, are transported without a transportation cage or muzzle, provided that they are wearing a harness, independent of their size. The assistance dog’s user or trainer must carry with them the legally required documentation for inspection by the Authorized personnel, when requested. If you have any questions, please contact the ferry company.

Where can I find your terms and conditions?

You can find our terms and conditions in detail on our site Here.

Who should I contact in the case of lost property?

You should contact the ferry company directly. For your convenience, there are all the company links on our site.

My question was not answered. What should I do now?

Please visit the Contact Us page and send us your question via the contact form here.

How can I leave my comments?

Please visit the Contact Us page and send us your comments via the contact form here. Otherwise, you can send us your thoughts or comments  by email or telephone.

How can I find out about news and special offers?

Subscribe to our newsletter and be the first to learn about all our offers and news.

How can I unsubscribe from the LETSFERRY newsletter?

If you no longer wish to receive our latest news and offers click here.