Then, in order for the shipping company to proceed with the cancellation,and in turn we will be able to continue, with the refund procedure, we should have the original tickets in our possession. As soon as we get the tickets (if they have been printed), the corresponding amount will be reimbursed in about 5 working days. There may be a cancellation fee, but this will depend upon the cancellation policy of the respective ferry company.In order for the ferry company to issue a refund, you must be in possession of the original tickets.
As soon as we have received the tickets we will refund the corresponding amount, within approximately 5 working days. Mailing costs and booking handling fees are non-refundable. In all cases our office will charge a cancellation fee of €5 per ticket in addition to the ferry company’s cancellation fees (if any).

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The type of identification document you need to travel by ferry depends on your route and nationality. On most international routes you will need your passport to check in, but there are exceptions. If you are an EU citizen traveling to the EU, you could use a valid national identity of an EU Member State . Also on many domestic routes, a valid identification document with a photograph is sufficient. However, it is necessary that you always carry your ID card or passport with you, as the officers of the ferry carry out checks, on boarding and during travel. In addition, passengers are obliged, besides their tickets and official documents, to have the supporting documents for the commercial rebates they have received, if they have issued discount tickets.

Τravelling instructions 30/04/2022

We would like to inform you that according to Government Gazette 2137/Β/30-04-2022, for the movement of passengers, it is no longer required to present and demonstrate documents proving the vaccination against coronavirus COVID-19, the rec

Frequently Asked Questions